ORDER & DELIVERY

Order

Woodland Mills strives to make your shopping experience easy. We want to get you your equipment as soon as possible. Once you place your order, you can trust that our customer service and delivery partners take care to ensure the best experience possible.

Delivery Timelines

Please check back frequently, in today’s market product is moving fast and our available delivery date moves with it. Our website is regularly updated with the most up-to-date delivery timeline.

Placing your order

If you’re ready to place an order, we encourage you to order using our website. For online orders we accept Visa, Mastercard and PayBright Monthly Payments* (*Canada Only).

Alternatively, you can call our Product Advisor team at 1-855-476-6455 to pay by Bank Wire Transfer, Certified Cheque and e-transfer* (*Canada Only). Personal cheques are not accepted. Please do not mail personal cheques as payment.

We are not accepting deposits. All orders need to be paid in full at the time of purchase. We require full payment so that we can lock in the best current market and delivery price for you. Orders are 100% refundable if you change your mind before the order has left the warehouse.

Everything on your order will ship together at the same time. Please ensure all products you want to be included in your shipment are in your cart before you complete your order. This order cannot be modified after it is placed.

Processing your order

Once your order has been placed, you’ll receive an order confirmation email. If your order qualifies for flat rate shipping, all the items will be shipped at the same time. Remote locations and regions are excluded from flat rate shipping. If you are in a remote area, our sales staff will contact you to review additional shipping costs. Remote areas include but are not limited to Northern British Columba, Alaska, Hawaii, Puerto Rico, Yukon Territories, Northwest Territories, and Nunavut.

TIP: Don’t see the order confirmation email? Check your junk or spam folders.

Build

Manufacturing

Your order will be processed, and manufacturing will begin. We will only contact you if we need additional information. Sorry, modifications cannot be accepted, we’ve already started building your order.

Warehouse arrival

Once your order has been manufactured, it will be shipped to one of our warehouses. Once your order arrives at our warehouse, you’ll receive an email notification. This means your order is being processed and will ship shortly.

TIP: Don’t see the email? Check your junk or spam folders.

Ship

Once your order has shipped, you’ll receive a shipping confirmation email. This email will include your tracking number, invoice and warranty documents.

Large and overweight orders will be delivered using a freight truck directly to the address provided if the location is accessible. Large transport trucks with a liftgate are often used for delivery and the truck must be able to navigate to the delivery location. Please ensure the address provided is accurate and accessible. If your address is not accessible by a large truck, please contact the carrier using the number provided in your shipping confirmation email to arrange a location for delivery. Not doing so may result in a redirection charge that you would be responsible for.

Please note, transit times quoted on the website are an estimate only. We’ve requested that the freight company contact you by phone one day before delivery to arrange delivery details.

Deliver

Accepting your delivery

Very exciting! This is what you’ve been waiting for.

Our delivery partners will deliver your order curbside only with tailgate lift service when available.

You or an individual you name is required to be present for delivery. Failure to receive the delivery may result in additional fees. You can contact our office (Phone: 1-855-476-6455) with questions regarding a delivered shipment or inquiries regarding a pending delivery.

Our equipment is packed in reinforced steel crates with a heavy cardboard sleeve for protection. Products come disassembled to reduce delivery costs and allow for compact shipping. Our easy-to-read manuals assist with assembly once unpacked.

TIP: Don’t see the manual? It’s packed in the black manual tube mounted to your product.

Maintenance Items & Replacement Parts

Most common maintenance items and replacement parts are available and in stock. Our goal is to ship these items out as quickly as possible to keep you up and running.

Warehouse Locations
  • Port Perry, Ontario (Showroom* & Office)
  • Vaughan, Ontario
  • Buffalo, New York
  • Portland, Oregon
  • Gothenburg, Sweden
  • Sydney, Australia

*Our showroom is currently closed to the public.